FAQs

Frequently Asked Questions

What products do you sell?

OCEAN STORE offers thoughtfully selected home and kitchen essentials, including ceramic mugs, cups, bowls, servingware, kitchen products and home décor.

Do you offer Cash on Delivery?

No, Cash on Delivery is available on eligible orders and locations.

Do you offer free shipping?

Yes, we offer free shipping on orders above ₹999, subject to our shipping terms.

How can I track my order?

Once your order has been shipped, you can use our Track Order option to check its status. You may also receive tracking details through your registered contact information.

How long will my order take to arrive?

Delivery time depends on your location and the shipping method. The estimated delivery date is provided during the ordering process or in your order updates.

Can I cancel my order?

Order cancellation depends on the order status. Please contact our customer support team as soon as possible if you wish to cancel an order.

What is your return or refund policy?

Please refer to our Refund Policy for complete information about eligible returns, replacements and refunds.

Are your products suitable for gifting?

Yes. Many of our products are suitable for gifting, including mugs, cups, bowls, servingware and selected home essentials.

Do you accept bulk or corporate orders?

Yes. For bulk, corporate gifting or business enquiries, please contact our team through our Bulk Enquiry / Contact Us option.

How can I contact OCEAN STORE?

You can reach us through our Contact Us page using the email address or phone/WhatsApp details provided there.

OCEAN STORE
Thoughtfully Made for Everyday Living.